Important Reservation & Tour Information

RESERVATION AND DEPOSITS

Overnight Tours: $100.00 deposit is required within 7 days of your tour reservation to guarantee the booking. Balance of payment is due 45 days before departure. Late reservation for trips will not be guaranteed until full payment has been received. Day Trips: Your payment confirms you booking. Your seat can be released anytime prior to your payment being received. Cash, cheque, visa or MasterCard only. Please make cheque payable to Robin Hood Tours.  

REFUND POLICY

No refunds on any Robin Hood Tours day trips, except due to medical reasons only.

CANCELLATION POLICY

Cancellations received 45 or more days before departure will receive 100% refund of your payment. Cancellations received 15-44 days before departure will receive 50% refund of your payment. Cancellations received 0-14 days before departure will not receive a refund. If Robin Hood Tours cancels the trip, you will receive 100% refund of your payment.  

SEATING ON COACH

In fairness to all, there will be a regular rotation of seats as directed by the escort. This rule will definitely apply to all. Regular stops will be made approximately every three hours for coffee and meals.  

DEPARTURE TIME

Departure times, pick-up times and location, baggage tags and hotel lists will be sent approximately 2 weeks prior  to departure or on receipt of final payment. In case of late bookings you will be notified of departure times. Luggage: Limit 1 large suitcase per person to be carried under the bus and one small tote bag per person as hand luggage. Large cases will be carried by bellman where service is available. Robin Hood Tours provides baggage tags.  

TOUR ESCORTS

Most tours are accompanied by an experienced escort.  

MOTORCOACH

Most tours use our own CHERRY BUS LINES INC. motor coaches with washrooms, reclining seats, air conditioning, and stereo sound.  

ADMISSIONS, SIDE TRIPS, AND MEALS

Robin Hood Tours includes the cost of side trips, admissions, guided tours, etc, unless otherwise noted as optional. Meals are not included unless specified in the tour inclusions. Unused tour features are not refundable.  

DEVELOPMENTALLY AND PHYSICALLY CHALLENGED PEOPLE

Must be accompanied by a companion of their choice who is able to administer any necessary assistance. Wheelchairs, etc. Can be carried on bus.  

ACCOMMODATION

All hotels and motels used are rated first class. Although every effort is made secure rooms with twin beds, it is not always possible and some rooms at times may have one double bed for two people. If you must have twin beds, please specify at the time of booking and we will be happy to accommodate you. A list of accommodation will be made to you, with other information, approximately 2 weeks before the tour departure.  

IDENTIFICATION

Passenger must ensure they have proper identification for any international trip. Canadian citizens should carry a valid Canadian passport, a birth certificate, or a certificate of Canadian citizenship plus one form of picture I.D. Please make sure you travel with a valid Ontario health card at all times.

Canadian Landed Immigrants travelling to the USA must carry a valid passport with a valid non-immigrant visa.  A valid Canadian PRC (Permanent Resident Card) is needed to return to Canada and it must be in the person's possession before boarding the coach.. Entry may be refused if a valid Canadian PR card cannot be produced.

SMOKING / ALCOHOL

Smoking and the consumption of alcohol is strictly prohibited on the motor coach. We make frequent stops giving passengers the opportunity to smoke.  

PRICES

Are accurate at the time of printing and are based on current exchange rates, fuel prices, etc. We reserve the right to alter these prices at any time prior to departure.  

TRAVEL INSURANCE

Be sure to inquire about our travel insurance. Medical, trip cancellation, and trip interruption, baggage, and personal effects, and individual accident insurance are available separately, or as a package through Robin Hood Tours. For details concerning available coverage, benefits, and exclusions contact your nearest office.  

RESPONSIBILITY

Robin Hood Tours reserves the right to cancel or alter a tour at its discretion should it become necessary. All payments will be refunded, should it be cancelled. Robin Hood Tours acts only as the organizer of these tours, and cannot maintain responsibility for claims, losses, damage costs of expenses arising out of personal injury, or death; Delay, inconvenience, loss of equipment, distress, etc. Resulting from wrongful negligent acts, omission of travel suppliers, sickness, theft, weather, or any cause beyond our control, your failure to obtain necessary documentation or your failure to arrive at departure point on time; damage to, or loss of property.  

Robin Hood Tours reserves the right to reject any person as a member of the tour at any time before or during the tour if the company deems his/her conduct to be detrimental to or incompatible with interest, harmony, comfort, or welfare of the tour. There shall be no further obligation, responsibility or liability on the part of Robin Hood Tours. The tour operator reserves the right to make any changes before or during the tour for the comfort and enjoyment of all passengers. Acceptance of the ticket for tour or any deposit given to the tour organizer will represent an acceptance by the passenger of all the aforementioned conditions.

Ontario registration number: 4498242